Collision Repair for AAA Members in Campbell & the South Bay

Insured through AAA? After a collision you want your car back the way it was, and you get to decide who fixes it. Elite Auto Body and Collision Center is an independent body shop in Campbell, repairing vehicles here since 2003, and we work with AAA insurance members and their claims adjusters every day the same way we work with every insurer.

Elite Auto Body and Collision Center is an independent repair shop. We are not an AAA preferred or direct-repair (DRP) shop; we work with its policyholders and adjusters, and you have the right to choose us.

How to file a claim with AAA

For members of AAA Mountain West Group (the AAA club serving Northern California), AAA lists its insurance claims team at 800-922-8228, available 24/7, and you can also file and manage claims online (AAA claims page). If your AAA policy is through a different club, use the claims number on your policy documents. Then tell your adjuster you’d like your vehicle repaired at Elite Auto Body and Collision Center and send us your claim number.

AAA and CSAA Insurance Group

AAA auto insurance in Northern California is underwritten by CSAA Insurance Group. If your policy papers or claim emails say CSAA, this page is for you too: same claim steps, and the same right to pick your own shop. Elite Auto Body and Collision Center is not in AAA’s or CSAA’s repair network. You choose the shop, and we work with your adjuster on the repair.

Before you accept a shop referral

Many insurers, AAA’s insurer included, maintain a direct-repair network of shops that have agreements with the insurance company. Those shops can be fine, but it is your car and your decision. In California an insurer may not require you to use a particular shop (Cal. Insurance Code §758.5), and once you name your shop the insurer may not steer you to a different one (10 CCR §2695.8(e)).

Repairs done to the manufacturer’s procedures

We repair to the vehicle maker’s published procedures, push for the parts your vehicle needs. Elite is GM-certified and a member of the GM Collision Repair Network. Every repair is backed by a limited lifetime warranty on our workmanship for as long as you own the vehicle (non-transferable).

Serving the South Bay from Campbell

We’re at 1386 White Oaks Rd., Campbell, CA 95008, less than a mile from San Jose and Los Gatos and a few miles from Saratoga, Cupertino, and nearby. Learn more about insurance repairs at Elite, our services, or our shop.

Frequently asked questions

AAA is a trademark of its owner. Elite Auto Body and Collision Center is not affiliated with or endorsed by AAA. Claim and coverage information is from the insurer’s public website; check your policy for details.