Progressive Claim Collision Repair in Campbell (Including Commercial)

Elite Auto Body and Collision Center works with your Progressive claim from our Campbell shop, personal or Progressive Commercial. You choose the repair shop. Call (408) 377-0505 or send photos for a written estimate.

📷 Get a Free Photo Estimate 📞 Call (408) 377-0505

Elite Auto Body and Collision Center is an independent repair shop. We are not a Progressive preferred or direct-repair (DRP) shop; we work with its policyholders and adjusters, and you have the right to choose us.

Elite Auto Body and Collision Center, 1386 White Oaks Rd., Campbell, CA 95008 · (408) 377-0505

You choose your body shop on a Progressive claim

In California the vehicle owner picks the repair shop. An insurer can’t require you to use a particular shop (Cal. Insurance Code §758.5). We’re an independent shop. We aren’t in any Progressive repair program, and you don’t need us to be. We write the estimate, work the supplements with your adjuster, and push for what the car actually needs.

How to file a claim with Progressive

Progressive says you can file online, in the Progressive app, or by phone at 1-800-PROGRESSIVE (800-776-4737) (Progressive claims). Then tell your adjuster you’d like the vehicle repaired at Elite Auto Body and Collision Center and send us your claim number.

Personal and Progressive Commercial claims

We see Progressive on everyday cars and light trucks, and on Progressive Commercial for small businesses, contractors, for-hire and light trucking, including box trucks. Progressive is California’s largest commercial auto writer by premium (CDI 2025).

Same rule either way: you choose the shop. We aren’t in Progressive’s repair network.

How the process works

Photo estimate

Send photos from your phone and we’ll send back a written estimate. No sitting in a lobby.

We handle the paperwork

Give us the claim number and we deal with the adjuster on the estimate and supplements.

Towing, pickup and rental

Our towing partner can bring it in, pickup is free in greater San Jose, and we'll shuttle you to the rental agency. Call (408) 377-0505.

If the estimate is short

Insurer estimates are often written before anyone takes the bumper off. When we find more, we document it with photos and send a supplement. If we disagree with a change, we say so and show why.

Fleet and commercial vehicles

We repair fleet cars, Sprinter and work vans, box trucks and limos. We don’t repair buses. Typical turnaround is 3–7 days, depending on parts and damage, and we bill the company or the insurer directly. See fleet and commercial repair.

South Bay service area

Our shop is in Campbell, close to San Jose, Los Gatos, Saratoga, Cupertino, and nearby. Learn more about insurance repairs at Elite, our collision services, or our Campbell body shop. You can also call or send photos.

Start your Progressive claim repair

Call (408) 377-0505 or email photos to estimates@elitecampbell.com for a written estimate.

Frequently asked questions

Do you work with Progressive insurance?

Yes. We work with your Progressive claim. Give us the claim number and we’ll handle the estimate and paperwork. You choose the shop; we’re an independent shop, not part of any Progressive repair program.

Am I required to use a Progressive network shop?

No. In California you choose where your vehicle is repaired. Progressive may suggest a shop; you can still bring it to Elite Auto Body and Collision Center.

Can you pick up the vehicle or tow it?

Yes. Our towing partner can bring it in, pickup is free in greater San Jose, and we'll shuttle you to the rental agency. Call (408) 377-0505. We also deliver the finished vehicle when the job is done.

Do you repair work vans and fleet vehicles on commercial claims?

Yes. We repair fleet cars, Sprinter and work vans, box trucks and limos, and we bill the company or insurer directly. We don’t repair buses.

What if the insurer’s estimate is too low?

It happens. We write what the car actually needs, document it, and work the supplement with the adjuster. We’re on your side, not the carrier’s.

Is Elite in Progressive’s repair network?

No. Elite is an independent shop. We work with Progressive customers and adjusters, and California lets you choose your shop.

How do I get an estimate?

Use our free photo estimate from your phone or call (408) 377-0505. Your written quote comes later by text or email, after we research the repair procedures and parts. No on-the-spot quotes.

📷 Start Your Photo Estimate 📞 Call (408) 377-0505

Progressive is a trademark of its owner. Elite Auto Body and Collision Center is not affiliated with or endorsed by Progressive. Claim and coverage information is from the insurer’s public website; check your policy for details.