Collision Repair for Sterling Casualty Customers in Campbell & the South Bay

Have a Sterling Casualty policy in California? Elite Auto Body and Collision Center is an independent Campbell body shop that works with Sterling Casualty customers and adjusters.

Elite Auto Body and Collision Center is an independent repair shop. We are not a Sterling Casualty preferred or direct-repair (DRP) shop; we work with its policyholders and adjusters, and you have the right to choose us.

How to file a claim with Sterling Casualty

For California policies, Sterling Casualty directs customers to Pronto General Insurance and lists claims support at (800) 272-3922 (Sterling Casualty contact). Then tell your adjuster you’d like your vehicle repaired at Elite Auto Body and Collision Center and send us your claim number.

Sterling Casualty and Pronto

Your California claim may be handled through Pronto General Insurance. Whoever handles it, you choose your repair shop.

Your choice of shop

In California an insurer may not require you to use a particular shop (Cal. Insurance Code §758.5), and once you name your shop it may not suggest that you switch (10 CCR §2695.8(e)). That applies whether you are a Sterling Casualty policyholder or a driver filing against a Sterling Casualty policy.

How we repair

We follow the vehicle maker’s repair procedures, document hidden damage found at teardown and submit supplements to the adjuster. Elite is GM-certified and a member of the GM Collision Repair Network. Our repairs carry a limited lifetime warranty on our workmanship for as long as you own the vehicle (non-transferable).

Serving the South Bay from Campbell

We’re at 1386 White Oaks Rd., Campbell, CA 95008, less than a mile from San Jose and Los Gatos and a few miles from Saratoga, Cupertino, and nearby. Learn more about insurance repairs at Elite, our services, or our shop.

Frequently asked questions

Sterling Casualty is a trademark of its owner. Elite Auto Body and Collision Center is not affiliated with or endorsed by Sterling Casualty. Claim and coverage information is from the insurer’s public website; check your policy for details.